Privacy Policy

1. Privacy Policy

At TerrainTravellers, we care about your privacy. We will make sure that we handle your personal information safely and responsibly. The following Privacy Policy applies to information collected through the TerrainTravellers website. Please review this Privacy Policy periodically as we may update it from time to time. This Policy was last revised on May 20, 2016.

2. Public Forums

Please note that any information you disclose in feedback, reviews and ratings with respect to your experiences in using our services and those of the Tour and/or Activity Operators/Vendors matched with your Trail request becomes public information and you should exercise caution when deciding to disclose your personal information. We may from time to time make links to other websites available to you. Please remember that any information that is disclosed in these areas also becomes public information and you should exercise caution when deciding to disclose your personal information.

3. Third party merchants

If you make a purchase from a Merchant whose link originates from the TerrainTravellers site or a Merchant catalogue or website "presented by" TerrainTravellers, the information you provide to that Merchant, such as your credit card number and contact information, is provided to the Merchant and NOT to TerrainTravellers. Providing this information to the Merchant allows the transaction to take place. Please note that the Merchant may, if you do not specify to the contrary, share your name and postal and email addresses with third parties, including TerrainTravellers. You should also know that these Merchants have their own privacy policies and data collection practices and are not covered by the TerrainTravellers Privacy Policy. We do not have any control over their policy and therefore take no responsibility or liability for their independent policies. For more information regarding Merchants appearing on TerrainTravellers or other Merchants who send catalogues or host websites "presented by" TerrainTravellers and their privacy policies, please see the Merchant's website or contact them at the contact information provided on their website/catalogue. Merchants that have links on the TerrainTravellers site may collect personally identifiable information about you. The information practices of these Merchants are not covered by the TerrainTravellers Privacy Policy.

4. Information Safety

When you see either a solid key icon or a locked padlock icon in your browser window, then your site is secured through Secure Sockets Layer. We use industry-standard encryption technologies when transferring and receiving your information on our site. If you do not see one of these icons, please contact your Internet service provider. When we transfer and receive certain types of sensitive information, such as financial information, we will redirect you to a secure server and notify you through a pop-up screen on our site. We have appropriate security measures in place in our facilities and those of our service providers to protect against the loss, misuse or alteration of information that we have collected from you at our site so you can feel comfortable and secure.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect any Personally Identifiable Information from unauthorized access and improper use. Please note that despite our efforts to protect information provided to us, we cannot guarantee that such information will not be lost, disclosed or accessed by accidental circumstances or by the unauthorized acts of others.

Your communications may route through a number of countries before being delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our prudence and control.

5. Updating Information

We will provide you access to the following information if you send us an email, call us or write to us: unique identifier information (your customer number, username, or password) contact information (your name, address, phone number) We will evaluate each request and reply in an appropriate manner and form of communication that respects the security of the information you have requested. Please read the section of this Privacy Policy regarding our Contact Information and how to contact us.

6. Changes to this Privacy Policy Statement

From time to time, we may use the information you provide us for new, unanticipated uses not previously addressed in our Privacy Policy. If our information practices change at some time in the future we will post the policy changes on the privacy page of our Website to notify you of these changes, and the revised Privacy Policy will apply to all of your personal information that we have on file, provided, however, that we will continue to honour any past requests not to share your information with third parties. You should check our Website periodically for more information on how we use the data we collect. If there is a material change in the manner we use data we collect, we will update this Privacy Policy to reflect these changes.

7. Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter(s) to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice/Opt-out" section.

8. Choice/Opt-out

If you no longer wish to receive our newsletter(s) and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at contact@terraintravellers.com. We offer an opportunity to opt-out of certain communications by clicking the "unsubscribe" link in our communications.

9. Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

10. Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses]

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

11. Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

12. Conflict in terms

It is our goal to make our privacy practices easy to understand. We have created this easy-to-read Privacy Policy Statement with that goal in mind. Some browsers utilize privacy enhancing technology to translate our Privacy Policy Statement into a computer readable format. The technology then requires that the computer format be translated back into human readable format for you to read. This translation back into human readable format is often referred to as a "Policy Summary". It is possible that through these translations, the Policy Summary may unintentionally end up being inconsistent with the Privacy Policy upon which it is based. It might fail to address an issue or it might address an issue not raised in our Privacy Policy. For this reason, you should rely on our Privacy Policy as the most accurate and definitive description of our practices.

13. Contact us

To contact us for any reason, including a request to be added to or taken off a list, or if you have any concerns or questions, please contact us:

By phone:
09582824056

By email:
contact@terraintravellers.com

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